Privacy Policy
This Privacy Policy describes how Petopiatreasures (the "Site" or "we") collects, uses, and discloses your personal information when you visit the Site or make a purchase.
contact
If after reviewing this Policy you have additional questions, would like more information about our privacy practices, or would like to make a complaint, please contact us by email or through our Contact page.
Collection of personal information
When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information about an identifiable individual (including the information listed below) as "Personal Information." See the list below for more information about what Personal Information we collect and why.
- Device information
- Purpose of collection: to load the website accurately for you and to perform analytics on website usage in order to optimize our website.
- Source of collection: Collected automatically when you visit our website using cookies, log files, web beacons, tags or pixels
- Disclosure for business purposes: shared with our processor Shopify
- Personal information collected: Web browser version, IP address, time zone, cookie information, which pages or products you view, search terms, and how you interact with the website
- Order information
- Purpose of collection: to provide you with products or services, to fulfill our contract, to process your payment information, arrange shipping and provide you with invoices and/or order confirmations, to communicate with you, to screen our orders for potential risk or fraud and, when consistent with the preferences you have communicated to us, to provide you with information or advertising about our products or services.
- Source of collection: collected by you.
- Disclosure for business purposes: shared with our processor Shopify
- Personal information collected: Name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number).
- Customer support information
- Purpose of collection: to provide customer support.
- Source of collection: collected by you
Minors
The website is not intended for persons under the age of 15. We do not intentionally collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us at the address above to request deletion.
Sharing personal information
We share your personal information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:
- We use Shopify to power our online store. You can read more about how Shopify uses your personal information here: https://www.shopify.com/legal/privacy .
- We may disclose your personal information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to protect our rights.
Behavioral advertising
As described above, we use your personal information to provide you with targeted advertising or marketing communications that we believe may be of interest to you. For example:
- We use Google Analytics to understand how our customers use the website. You can read more about how Google uses your personal information here: https://www.google.com/intl/de/policies/privacy/ . You can also opt out of Google Analytics here: https://tools.google.com/dlpage/gaoptout .
- We share information about your use of the site, your purchases, and your interaction with our ads on other sites with our advertising partners. We collect and share some of this information directly with our advertising partners and, in some cases, through the use of cookies or other similar technologies (which you may consent to depending on your location).
- We use Shopify Audiences to help us show ads on other websites with our advertising partners to shoppers who have made purchases from other Shopify merchants and who may also be interested in what we have to offer. We also share information about your site usage, your purchases, and the email address associated with your purchases with Shopify Audiences, through which other Shopify merchants may make offers that may be of interest to you.
For more information about how targeted advertising works, you can visit the Network Advertising Initiative (“NAI”) educational page at https://www.networkadvertising.org/understanding-online-advertising/how-does-it-work .
You can opt out of targeted advertising by:
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at https://optout.aboutads.info/ .
Use of personal information
We use your personal information to provide our services to you, including: offering products for sale, processing payments, shipping and fulfilling your order, and keeping you informed about new products, services, and offers.
Legal basis
In accordance with the General Data Protection Regulation (“GDPR”), if you are located in the European Economic Area (“EEA”), we process your personal information on the following legal basis:
- your consent;
- The performance of the contract between you and the Website;
- Compliance with our legal obligations;
- To protect your vital interests;
- To carry out a task in the public interest;
- For our legitimate interests, which do not override your fundamental rights and freedoms.
storage
When you place an order through the Website, we will retain your personal information for our records unless and until you request us to delete that information. For more information about your right to deletion, see the "Your Rights" section below.
Automated decision-making
If you are based in the EEA, you have the right to object to processing based solely on automated decision-making (including profiling) where that decision-making produces legal effects concerning you or otherwise significantly affects you.
We engage in fully automated decision-making that has legal or other significant effects using customer data.
Our processor, Shopify, uses limited automated decision-making to prevent fraud that does not have a legal or otherwise significant impact on you.
Services that contain elements of automated decision-making include:
- Temporary blocklist of IP addresses associated with repeated failed transactions. This blocklist remains in place for a small number of hours.
- Temporary blacklist of credit cards associated with blocked IP addresses. This blacklist remains in place for a small number of days.
Your rights
GDPR
If you are a resident of the EEA, you have the right to access the personal information we hold about you, to transfer it to a new service, and to request that your personal information be corrected, updated, or deleted. If you wish to exercise these rights, please contact us using the contact information provided above.
Your personal information will initially be processed in Ireland and then transferred outside of Europe for storage and further processing, including to Canada and the United States. For more information about how data transfers comply with the GDPR, see Shopify's GDPR whitepaper: https://help.shopify.com/en/manual/your-account/privacy/GDPR .
CCPA
If you are a California resident, you have the right to access the personal information we maintain about you (also known as the "right to know"), to transfer it to a new service, and to request that your personal information be corrected, updated, or deleted. If you would like to exercise these rights, please contact us using the contact information provided above.
If you would like to designate an authorized representative to submit these requests on your behalf, please contact us at the address provided above.
Cookies
A cookie is a small amount of information that is downloaded to your computer or device when you visit our website. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies enhance your browsing experience by allowing the website to remember your actions and preferences (like login and region selection). This means you don't have to re-enter this information each time you return to the site or navigate from one page to another. Cookies also provide information about how people use the website, for example, whether it's their first visit or if they are a regular visitor.
We use the following cookies to optimize your experience on our website and to provide our services.
Cookies necessary for the functioning of the shop
| name | function | Length of time |
|---|---|---|
| _away | Used in conjunction with access to the admin panel. | 2 years |
| _secure_session_id | Used in conjunction with navigation through a storefront. | 24 hours |
| _shopify_country | Used in conjunction with checkout. | meeting |
| _shopify_m | Used to manage customer privacy settings. | 1 year |
| _shopify_tm | Used to manage customer privacy settings. | 30 minutes |
| _shopify_tw | Used to manage customer privacy settings. | 2 weeks |
| _storefront_u | Used to facilitate updating customer account information. | 1 minute |
| _tracking_consent | Tracking preferences. | 1 year |
| c | Used in conjunction with checkout. | 1 year |
| cart | Used in conjunction with the shopping cart. | 2 weeks |
| cart_currency | Used in conjunction with the shopping cart. | 2 weeks |
| cart_sig | Used in conjunction with checkout. | 2 weeks |
| cart_ts | Used in conjunction with checkout. | 2 weeks |
| cart_ver | Used in conjunction with the shopping cart. | 2 weeks |
| check out | Used in conjunction with checkout. | 4 weeks |
| checkout_token | Used in conjunction with checkout. | 1 year |
| dynamic_checkout_shown_on_cart | Used in conjunction with checkout. | 30 minutes |
| hide_shopify_pay_for_checkout | Used in conjunction with checkout. | meeting |
| keep_alive | Used in conjunction with buyer localization. | 2 weeks |
| master_device_id | Used in conjunction with the merchant login. | 2 years |
| previous_step | Used in conjunction with checkout. | 1 year |
| remember_me | Used in conjunction with checkout. | 1 year |
| secure_customer_sig | Used in conjunction with customer login. | 20 years |
| shopify_pay | Used in conjunction with checkout. | 1 year |
| shopify_pay_redirect | Used in conjunction with checkout. | 30 minutes, 3 weeks or 1 year, depending on the value |
| storefront_digest | Used in conjunction with customer login. | 2 years |
| tracked_start_checkout | Used in conjunction with checkout. | 1 year |
| checkout_one_experiment | Used in conjunction with checkout. | meeting |
Reporting and analytics
| name | function | Length of time |
|---|---|---|
| _landing_page | Tracking landing pages. | 2 weeks |
| _orig_referrer | Tracking landing pages. | 2 weeks |
| _s | Shopify Analytics. | 30 minutes |
| _shopify_d | Shopify Analytics. | meeting |
| _shopify_s | Shopify Analytics. | 30 minutes |
| _shopify_sa_p | Shopify analytics related to marketing & recommendations. | 30 minutes |
| _shopify_sa_t | Shopify analytics related to marketing & recommendations. | 30 minutes |
| _shopify_y | Shopify Analytics. | 1 year |
| _y | Shopify Analytics. | 1 year |
| _shopify_evids | Shopify Analytics. | meeting |
| _shopify_ga | Shopify and Google Analytics. | meeting |
The length of time a cookie remains on your computer or mobile device depends on whether it is a "persistent" or "session" cookie. Session cookies last until you stop browsing, and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent, expiring between 30 minutes and two years from the date they are downloaded to your device.
You can control and manage cookies in a variety of ways. Please note that removing or blocking cookies may negatively impact your user experience, and parts of our website may not be fully accessible.
Most browsers automatically accept cookies, but you can choose whether to accept cookies through your browser settings, often found in your browser's "Tools" or "Preferences" menu. For more information on how to change your browser settings or how to block, manage, or filter cookies, please consult your browser's "Help" file or visit websites such as: https://allaboutcookies.org .
Please also note that blocking cookies may not completely prevent how we share information with third parties, such as our advertising partners. To exercise your rights or opt out of certain uses of your information by these parties, please follow the instructions in the "Behavioral Advertising" section above.
Do Not Track
Please note that we do not alter our data collection and use practices when we receive a "Do Not Track" signal from your browser because there is no uniform industry understanding of how to respond to such signals.
Changes
We may update this Privacy Policy from time to time to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.
complaints
As mentioned above, if you wish to make a complaint, please contact us by email or post using the contact details provided above.
If you are not satisfied with our response to your complaint, you have the right to lodge your complaint with the relevant data protection authority. You can contact your local data protection authority or our supervisory authority here: